Does Souhait Connect replace my team?
No. It handles approved routine questions and structured tasks. Your team can take over uncertain, sensitive, or important conversations.
Help and frequently asked questions
Straight answers before you get started
Learn what Souhait Connect does, how WhatsApp connection works, and how your team stays in control.
Do customers need another app?
No. Customers continue using WhatsApp. The business uses Souhait Connect to manage information, automation, and team conversations.
Can it answer anything about my business?
It should answer from information your business has approved. Missing or low confidence information is surfaced for review or human help.
How do I connect WhatsApp?
Eligible businesses connect through the official Meta Embedded Signup flow. Souhait Connect never asks you to paste access tokens into the browser.
Ready to make WhatsApp easier for your team?
Start with your business information, test every answer, and choose when the assistant should bring in a person.